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a. H1 Media Limited acknowledges that in the course of providing services under this agreement, they may come across or be provided with confidential information belonging to the Client. H1 Media Limited agrees to treat all such information as confidential and to use it solely for the purposes of fulfilling their obligations under this contract. H1 Media Limited agrees not to disclose any confidential information to third parties except as required for the purpose of fulfilling this agreement, or as required by law. Upon termination of the agreement, H1 Media Limited shall return or securely destroy all confidential information and confirm this in writing to the Client.
b. The Client and H1 Media Limited acknowledge that both parties may have access to confidential information. Each party agrees not to disclose or share such information with third parties, except where necessary to fulfil the terms of this agreement. The Client acknowledges and agrees that H1 Media Limited may outsource work and that information may be shared with the Contractor’s suppliers for the purpose of delivering the services.
a. All work developed or produced under this agreement will remain the property of the Contractor until full payment is received, and the Contractor has confirmed the transfer of ownership in writing to the Client. H1 Media Limited is not responsible for the Client’s website terms and conditions, privacy policy, GDPR compliance, or cookie policy, and the Client is advised to consult a legal professional specialising in these areas.
b. H1 Media Limited will complete the work as detailed in the project summary. Should the Contractor incur any unexpected expenses during the course of the project, they will inform the Client and provide a revised quote. H1 Media Limited is not liable for any delays, and no refunds will be due in the event of delays.
c. H1 Media Limited will use their expertise and best practices to deliver the project, but cannot guarantee specific results, especially in areas such as SEO or social media, due to the complex and unpredictable nature of these algorithms. No refunds will be due for any reason.
a. Websites created by H1 Media Limited will be hosted on Webflow. Hosting fees are outlined in the sales order agreement and may be paid either monthly or annually. If H1 Media Limited is to supply a domain, it will be registered with Ionos 1&1, or the Client may supply their own. If the Client opts to use their own domain, they must provide access to the DNS settings to allow H1 Media Limited to connect the website to the domain.
b. H1 Media Limited is not responsible for compliance with any international, EU, or other foreign hosting, data storage, or cloud laws. Full website access can be provided to the Client upon request, with H1 Media Limited being assigned editor access as needed.
a. H1 Media Limited shall not be liable for any breach-of-contract damages that could not reasonably have been foreseen at the time the contract was entered into.
b. H1 Media Limited’s total liability shall be limited to the fees paid by the Client for the services under this agreement. H1 Media Limited shall not be liable for any indirect, special, or consequential damages, including loss of revenue or profits.
a. Both parties agree that the sales order agreement may be signed electronically, and these electronic signatures will be considered valid and enforceable for all legal purposes.
a. The sales order agreement outlines the agreed upfront, monthly, or annual fees, along with the respective payment due dates. The Client agrees to make payments as per the terms set out in the sales order agreement.
b. BACs invoices must be paid within 14 days. Late payments will incur a penalty of 5% of the total invoice value for each day that payment is overdue, which will be added to the next invoice.
c. All recurring BACs invoices are subject to a non-direct debit fee of £25.00.
d. H1 Media Limited will provide a direct debit facility for automatic payments.
e. Failed direct debit payments will incur a £25.00 reprocessing fee.
f. All upfront or set-up fees must be paid before any work commences.
g. H1 Media Limited reserves the right to increase monthly fees in line with inflation, plus 3.9%, unless otherwise agreed in writing.
h. For all recurring payments related to ongoing projects, if a payment is more than 6 days overdue, we will suspend all work until the outstanding balance is fully paid.
a. H1 Media Limited offers two types of commitment terms: rolling (monthly) and fixed-term (annual or monthly):
i. Rolling Agreements: Rolling contracts operate on a 30-day rolling basis, and the Client agrees to provide payment for services on a monthly basis as outlined in the sales order agreement.
ii. Fixed-Term Agreements: Fixed-term agreements are set for a specific number of months, as stated in the sales order agreement. The Client agrees to pay the monthly or annual fees for the full duration of the term. The first payment date is outlined in the sales order agreement.
b. All fixed-term agreements will automatically transition to a rolling agreement upon completion of the final payment outlined in the sales order agreement.
a. All cancellation requests must be provided in writing to H1 Media Limited. Upon receiving a cancellation notice, H1 Media Limited will cease all work unless otherwise instructed in the cancellation notice.
b. The agreement starts from the date of the Clients signature, the Client is subject to our cancellation terms from this date.
c. H1 Media Limited reserves the right to terminate this agreement due to non-payment, and the Client will remain liable for the cancellation fees specified in Section 9.
d. For website cancellations, provided all payments are up to date and H1 Media Limited confirms agreement in writing, the Client will receive full access to the website via a Webflow account transfer. H1 Media Limited reserves the right to charge administrative and consultancy fees should the Client require additional assistance beyond the standard transfer process.
a. Rolling Agreements: The Client must provide 30 days’ notice in writing to cancel a rolling contract. The Client will be responsible for paying for services up to the date of cancellation, including any pro-rata fees for partial months.
b. Fixed-Term Agreements: The Client must provide 30 days’ notice in writing to cancel a fixed-term contract. If the contract is cancelled before the agreed term ends, the Client will be liable to pay a cancellation fee. This fee is calculated as the total remaining payments due under the agreement from the date of cancellation to the end of the agreed term.
